Frequently Asked Questions
Some of the FAQs on MSP Center Plus are as follows.
Difference between Request and Service Request
All the critical alerts that are generated and the e-mails sent by the customer to the support team are logged in as Requests in the Helpdesk module.
If your technician goes onsite to solve the issue and bills the customer, then it is considered as service request.
Difference between MSP Center Plus and OpManager
MSP Center Plus is designed for Managed Service Provides and has a probe-central architecture. The Central is installed at the NOC, while the probe is installed at the client locations.
OpManager does not have any probe-central architecture and cannot be used by MSPs. It is designed for the customers who want to monitor only thier network elements.
MSP Center Plus
| OpManager |
Monitors devices of various networks remotely from a single web console.
| Monitors only the devices on the local network.
|
Multiple installation needed (Central and Probe).
| Single installation.
|
| Offers integrated desktop management, helpdesk and service autoamation services. | Intergration can be done externally with other ManageEngine products. |
| Manages Customer Hardware and Software inventory. | Not possible. |
| Protect customer networks from hacks and threats. | Security Add-on Not possible. |
| Provides Remote Control feature. | Not possible. |
| Provides File and Folder Management. | Not provided. |
| Provides Patch Management. | Not provided. |
| Rebranding is possible. | Not possible. |
Difference between MSP Center Plus and OpManager Enterprise EditionBoth MSP Center Plus and OpManager Enterprise Edition have a probe-central architecture. The difference between them is MSP Center Plus has the Remote Management and Helpdesk & Service Automation modules inbuilt, while the OpManager EE is built only for Network Monitoring.
How many devices are currently being monitored by MSP Center Plus
To know the number of devices that are currently being monitored by MSP Center Plus, go to MSP Dashboard and click on About link.
The about window opens [screen shot shown below]. The value mentioned corresponding to the Devices field shows the count of the devices being monitored.
