Upgrading MSP Center Plus

• Download the PPM.
  
• The build number of MSP Center Plus/OpManager MSP installed should be 7000, 6005, 6004, 6003, 6002, 6001 or 6000. To find the current build number of your installation, login to the central client and click the About link in the top pane. You will find the build number mentioned here.
• The upgrade will take a backup of your whole central/probe folder. Hence make sure that you have enough free disk space in your central and probe machines. Note: If you have the daily backups scheduled and saved under the product installation directory, move them to a different folder so that they will be excluded from being copied.
  
• The whole upgrade process may take a few hours depending on your installation data size and the internet connectivity between the Central and Probe. Plan accordingly during off hours.

Instructions for applying the PPM Upgrade

1. Shutdown the central server. Note: Install the PPM only in the central. Probes will automatically download the pack from Central Server and upgrade themselves. The Probes restart on their own, post upgrade.
2. Make sure all the processes are killed. Open "taskmanager" and check there are no java, mysql, apache process running. Also terminate if any anti-virus software is running.
3. Execute UpdateManager.bat file present under <Central-Home>/bin folder.
4. Click on Browse to locate and select the PPM file that you have downloaded.
5. Click on Install to install the upgrade pack. Note: This may take some time depending on the data size. Wait till the upgrade is fully installed. Don't abrupt the process in the middle.
6. Click on Close to exit the UpdateManager once the upgrade is completed successfully.
7. Start the Central Server.
8. Connect to the Central WebClient and check if your upgrade is successfull. Click on the About link and check if the build number is "7001" or "7002". Note: Build Numbers 7001 and 7002 are same with features there is no difference in builds except the number(buildNumber).So there is no need to worry about upgrading to 7002 when you are in 7001.
9. The probes will automatically get upgraded and will restart.

• The upgrade process takes a complete backup of your old installation, so if there is any failure you can bring up the old setup within minutes and report the issue immediately to support@mspcenterplus.com.

• If your central upgrade reports any failure or if you find any serious issue after the upgrade:

1. Stop the Central Server.
2. There will be a backup directory named as "Central_Backup_<date_time of upgrade>" under your installation directory. For eg. if you have installed central under "C:\AdventNetMSP" there will be a "Central_Backup_06_Aug_2008_16_07" directory under "C:\AdventNetMSP". This is the total backup  of your old installation.
3. Now go to the bin directory in command prompt and execute "OpManagerService.bat -r " . This will remove the installed services during the failed upgrade.
4. Rename your current "C:\AdventNetMSP\Central" directory to "C:\AdventNetMSP\CentralNew" and your backup directory("Central_Backup_<date_time of upgrade>") to "C:\AdventNetMSP\Central". 
5. Now go to this "C:\AdventNetMSP\Central\bin" directory in command prompt and execute "OpManagerService.bat -i " . This will install the old services(and its dependents).
6. Now start the Central Server. This will restore your old installation.

• If your probe upgrade reports any failure or if you find any serious issue after the upgrade:

1. If none of your probes have upgraded,revert the central first as per the steps above
   
2. Stop the Probe Server.
3. There will be similar backup directory named as "Probe_Backup_<date_time of upgrade>" for the probe. Follow the steps 2 to 5(above) that is provided for the central server and revert the probe to the previous version.
4. Start Probe Server and check if the probe communicates successfully with the Central.
5. If some of your probes have upgraded, then please report the issue to support@mspcenterplus.com .We will revert immediately to fix the problematic probes.

• In case of any other upgrade failures send the zip of "Central/logs" and "Probe/logs" directory to support@mspcenterplus.com.

TroubleShooting Tips:

1. Probe - Central Communication fails after upgrade, If you have a third party SSL Certificate installed,then this issue might arise.Follow the below steps to overcome this problem.
   

• Shutdown the probe
• Copy the https.truststore from <Central-Home>/conf directory to <Probe-Home>/conf directory
• Go to <Probe-Home>/bin directory and execute the command "sslgen.bat -f"

• Shutdown Central
  
• Go to <Central-Home>/bin directory and execute the "DBXmlTool.bat"   
  

• For this problem, open a new command prompt window and go to central\bin> folder.
• Execute  "OpManagerService.bat -i" . (without quotes).
• this will install the central/probe service and now one can start central/probe as a normal win-service.
  

Known Issues:

• Rebranding changes will be lost after the upgrade. You can do the rebranding by connecting to the Central Webclient->Admin->Rebranding MSP after the successfully completing the upgrade process.
• For the existing user logins other than admin and the default customer login, the new Desktop Management tab will not be accessible.